The Warehouse Barber

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      Returns & Refund Policy

      At The Warehouse Barber, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

      1. Eligibility for Returns

      • We accept returns for both defective and non-defective products.
      • All items must be new, unused, and in their original packaging.
      • Products showing signs of use, wear, or alteration may not be eligible for a refund.

      2. Return Window

      • Returns must be requested within 30 days of the delivery date.
      • Return requests submitted after 30 days may not be accepted.

      3. Product Condition

      • Only new products are eligible for return.
      • For hygiene and safety reasons, grooming products that have been opened or used may be refused unless they are defective.

      4. Return Method

      • Returns are accepted by mail only.
      • Customers are responsible for securely packaging the item to prevent damage during return shipping.

      5. Return Shipping & Fees

      • Return shipping costs are the customer’s responsibility, unless the item is defective or damaged upon arrival.
      • We do not charge any restocking fees.

      6. Exchanges

      • Exchanges are not accepted.
      • If you wish to replace an item, please return the original product (if eligible) and place a new order.

      7. Refund Processing

      • Once your return is received and inspected, refunds will be processed within 10 business days.
      • Refunds are issued to the original payment method.
      • Original shipping fees are non-refundable, unless the return is due to an error on our part.

      8. Damaged or Defective Items

      If your item arrives damaged or defective:

      • Contact us within 30 days of delivery
      • Provide your order number and clear photos of the item and packaging

      We will assist with a replacement or refund where applicable.

      9. Non-Returnable Items

      The following items are not eligible for return:

      • Used grooming products
      • Items returned without original packaging
      • Final sale or clearance items (if applicable)

      10. Contact Information

      For return or refund inquiries, please contact us:

      Email: support@thewarehousebarber.com
      Phone: +1 (256) 736-3286
      Address: 106 Main St SE, Hanceville, AL 35077, United States

      Customer Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM (CST)