Refund and Returns Policy
Effective Date: September 9, 2025
At Sublime Vintage | Hanceville AL, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help with returns, exchanges, and refunds.
1. Returns
- You may return most items within 30 days of purchase.
- Items must be unused, unopened, and in original packaging.
- Proof of purchase (receipt or order number) is required.
- Certain products such as personal care items, hygiene-related tools, and opened grooming products cannot be returned for health and safety reasons.
2. Refunds
- Once your return is received and inspected, we will notify you.
- Approved refunds will be processed to your original method of payment within 5–10 business days.
- Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
- If you received a defective or damaged item, we’ll replace it at no extra cost.
- Exchanges are subject to product availability.
4. Shipping for Returns
- Customers are responsible for return shipping costs.
- If the return is due to our mistake (wrong item or defective product), we will cover the return shipping.
5. Non-Returnable Items
- Gift cards
- Sale or clearance items (unless defective)
- Opened or used grooming products
6. How to Start a Return
To initiate a return or refund, contact us at:
📧 support@thewarehousebarber.com
📞 +1 (256) 736-3286
Please include your order number, reason for return, and product details.
7. Contact Information
Sublime Vintage | Hanceville AL
📍 106 Main St SE, Hanceville, AL 35077, United States